Remedii is a powerful pre-collections platform designed to help organisations take control of overdue accounts before they escalate to formal debt collection. By automating customer engagement, account tracking, and recovery workflows, Remedii enables finance and credit teams to improve collection outcomes while reducing the administrative burden of managing arrears.

Built for businesses with recurring invoices and account-based customers, Remedii creates a structured process between an account becoming overdue and being handed over for collections. Instead of relying on disconnected emails, spreadsheets, phone calls, and manual follow-ups, teams can manage the entire customer journey from a single platform. Remedii automates communication through email, SMS, and WhatsApp, ensuring every customer receives timely, consistent, and professional engagement.

Customers are empowered with clear self-service options, allowing them to make payments, submit Promise to Pay commitments, dispute charges, or confirm completed payments. Every interaction, response, status change, and communication is recorded against the account, creating a complete and traceable audit trail that remains accessible throughout the recovery process.

For finance teams, Remedii delivers real-time visibility into open cases, customer responses, account statuses, and recovery outcomes. Standardised workflows and communication templates help eliminate repetitive manual tasks, improve operational efficiency, and ensure a consistent customer experience across all accounts.

When accounts cannot be resolved internally, Remedii ensures a seamless escalation process by carrying forward the full history of customer engagement, disputes, promises to pay, and account activity. This provides valuable context for the next stage of collections and reduces the risk of delays or lost information.

Whether your goal is to recover payments faster, reduce manual administration, improve customer communication, or strengthen compliance through complete account records, Remedii provides the structured framework needed to transform early arrears management into an efficient, scalable, and measurable process.

Integrates with

Sage 200 | Sage 300 | Sage X3 | Sage Intacct | Sage 300 People | Business Central | F&O | Others (SAP/Oracle) | Acumatica | Dynamics Payroll